FAQs
1. What type of products are available on your website?
We offer a comprehensive range of:
- Premium Katana Barber Shears
- Personal care Products
- Tweezers
- Cuticle Scissors
- Nail Care
- Eye Care
- Pet Grooming
2. Does klssicklub only deal in retail business?
No, we manufacture and deal in retail as well as wholesale.
For bulk order queries, please contact us using:
- Email: info@klassicklub.com
- Contact Us
3. How can I place an online order?
To place an order, go to our products page, select & add the desired items to your cart, and proceed to checkout. Follow the instructions to provide shipping information and payment details. If you encounter any issues, our customer support team is ready to assist.
4. What if the product I’m looking for is not available on our online store?
Our online store features only products that are currently in our local inventory.
However, we also deal in custom product designs and if you have your own design requirements, feel free to email us on info@klassicklub.com with custom product details, and our customer service team will respond within the next 24 hours with information on product availability and pricing.
5. Are klassicklub’s personal care products suitable for professional use?
Yes, all our products are manufactured to meet the highest quality standards, making them suitable for professional use. They are crafted from premium stainless steel materials for durability and precision.
6. What are the accepted methods of payment?
For online orders, we accept Visa, MasterCard, American Express. We also provide 15-day and 30-day credit for approved customers.
We prioritize the security of your transactions and personal information.
7. Can I modify or cancel my order after it's been placed?
Once an order is confirmed, modifications or cancellations may only be possible within 24 hours of order placement. Please contact our customer support team immediately for assistance. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
8. How can I track my order?
After your order is dispatched, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status and location of your shipment.
Alternatively, you can log in to your account on our website to check order status.
9. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on the destination. During the checkout process, you can select your country to view shipping options and costs.
10. What is your return policy?
Our return policy allows for returns within a specified timeframe after delivery. Please refer to our “Returns and Exchanges” page for detailed information on the process, conditions, and eligibility for returns.
11. Have more questions or want to discuss more about our products?
Our customer support team is available via email at info@klassicklub.com or through our contact us page on the website. We strive to respond to inquiries promptly during business hours.